Frequently Asked Questions

Please read our FAQ’s before sending us a message

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Yes. It is our policy to keep your credit card information secure. When you enter your credit card information online, we use a secure order site, which encrypts and protects your credit card information.

Absolutely! You, our customer, are very important. We offer you a 100% quality guarantee. You may return defective merchandise up to 30 days from the date of original purchase for exchange. For more information on our Return Policy, click here.

All in-stock items are shipped on the next business day if your order is received by 1:00 p.m. EST, M-F. Orders received after 1:00 p.m. EST will ship the following business day. For more information on Shipping & Delivery, click here.

Product sold on this website and shipped to locations in the US may be subject to sales tax. Taxes will be collected on each item as required by each state’s taxing authority. Click here Taxing States to see applicable states.

Monday – Friday, 9:00 a.m. – 5:00 p.m. EST.

Accepted methods of payment are Purchase Order and Credit Cards. If your payment method is not offered, please contact us at 1-248-454-1880 to place your order.

The ZF Merchandise Shop is set up for shipments within North America, Mexico, and Canada.

When you visit ZF Merchandise Shop and place an order, we will require for you to provide the shipping and billing addresses. After you enter the data into the appropriate forms, we will store your name, email and shipping address in order to process the transaction and deliver the order. Your credit card information is entered into a secure encrypted site and is never stored on our servers.

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