Frequently Asked Questions

Please read our FAQ’s before sending us a message

Is my credit card information safe?

Yes. It is our policy to keep your credit card information secure. When you enter your credit card information online, we use a secure order site, which encrypts and protects your credit card information.

Is there a guarantee for merchandise ordered from this site?

Absolutely! You, our customer, are very important. We offer you a 100% quality guarantee. You may return defective merchandise up to 30 days from the date of original purchase for exchange. For more information on our Return Policy, click here.

When will my order be shipped?

All in-stock items are shipped on the next business day if your order is received by 1:00 p.m. EST, M-F. Orders received after 1:00 p.m. EST will ship the following business day. For more information on Shipping & Delivery, click here.

Where do orders ship from?

Pontiac, Michigan

Is there sales tax?

Product sold on this website and shipped to locations in the US may be subject to sales tax. Taxes will be collected on each item as required by each state’s taxing authority. Click here Taxing States to see applicable states.

What are the hours of operation for Customer Service?

Monday – Friday, 9:00 a.m. – 5:00 p.m. EST.

What methods of payment do you accept?

Accepted methods of payment are Purchase Order and Credit Cards. If your payment method is not offered, please contact us at 1-248-454-1880 to place your order.

Can I ship to someplace other than North America?

The ZF Merchandise Shop is set up for shipments within North America, Mexico, and Canada.

What information do we collect from you?

When you visit ZF Merchandise Shop and place an order, we will require for you to provide the shipping and billing addresses. After you enter the data into the appropriate forms, we will store your name, email and shipping address in order to process the transaction and deliver the order. Your credit card information is entered into a secure encrypted site and is never stored on our servers.